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FAQs

Our Frequently Asked Questions

Here is a list of all our most frequently asked questions about Boilers, Hot Water Systems, Heating, Repairs and Servicing. If you feel that there is a question missing then feel free to contact us via the form on the contact page.

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Combi Boiler FAQs

The best boiler for your property depends on several factors – combi boilers are great for most properties that have one bathroom, if you have multiple bathrooms other types of boiler and hot water systems may be more suitable. We will discuss the options with you to ensure the best boiler for your property.

Yes – We install regular, system and combi boilers to suit your property and your needs. We install all makes and models including Worcester Bosch, Ideal, Viessman, Vokera, Vaillant, Baxi, Main, Grant and Firebird

The costs for:

  • a brand new A-rated boiler
  • a brand new flue
  • all the right fixtures, fittings and safety attachments
  • installation from a Gas Safe Registered engineer

would traditionally set you back between £2,500 and £4,000.

Plumbcraft can offer you a brand new A-rated boiler from £1,795, or from £25.96 a month with no deposit, including VAT and Gas Safe installation.

The cost of a new boiler varies according to several factors, including which make and model you want and which boiler best suits your property – we offer a price match guarantee, so you can be sure that you won’t get a better deal on your new boiler anywhere else!

Simply give us a call to arrange a free no obligation quotation at a time to suit you and our technical surveyor – who is experienced heating engineer (not a salesman) will come to your property and discuss the best options for you!

Up to 12 years manufacturer backed warranty/guarantee is available, although the actual warranty for your boiler will vary according to which boiler you choose.

YES!

All boiler installations include a standard system flush when replacing your boiler.

We may recommend powerflushing the heating system when replacing the boiler, because this is the most effective way to clean the heating system, and produces the best results and our surveyor will be happy to discuss this with you.

A magnetic system filter helps to protect the new boiler and extends the life of the boiler, in some cases you may get a longer warranty on the boiler if you install a magnetic system filter at the same time as you install the boiler. However, you can choose whether you want it or not.

We offer a range of flexible payment options including 0% interest free credit and the option to spread the cost of over 10 years.

Yes, Plumbcraft is both OFTEC and Gas Safe registered and all our engineers are also registered and have a minimum of 5 years experience so every boiler we install is registered with the local authority and you will receive a building regulations certificate once the boiler has been commissioned.

Gas Boiler FAQs

Replace.

A repair can be expensive and you could easily have more problems with a repaired boiler in the short term – in our experience once parts start to fail on your boiler, it’s not long before more parts are needed – sometimes only a matter of days or weeks! So often it’s just a case of delaying the inevitable, so don’t waste your money repairing an old inefficient boiler.

It’s much better to put the repair costs towards a brand new efficient and more reliable A rated boiler which will be covered by warranty too – so if it breaks, the manufacturer will repair it for FREE!

We can provide a brand new A-rated boiler from £1,698, or from £24.56 a month with no deposit, including VAT and Gas Safe installation.

Yes – We install regular, system and combi gas boilers to suit your property and your needs. We install all makes and models including Worcester Bosch, Baxi, Main, Vailant, Ideal, Vokera, Veissman

The costs for:

  • a brand new A-rated boiler
  • a brand new flue
  • all the right fixtures, fittings and safety attachments
  • installation from a Gas Safe Registered engineer would traditionally set you back between £2,500 and £4,000.

Plumbcraft can offer you a brand new A-rated boiler from £1,795, or from £25.96 a month with no deposit, including VAT and Gas Safe installation.

However the cost of a new boiler varies according to several factors, including which make and model you want and which boiler best suits your property – we offer a price match guarantee, so you can be sure that you won’t get a better deal on your new boiler anywhere else!

Simply give us a call to arrange a free no obligation quotation at a time to suit you and our technical surveyor – who is experienced heating engineer (not a salesman) will come to your property and discuss the best options for you!

Up to 12 years manufacturer backed warranty/guarantee is available, although the actual warranty for your boiler will vary according to which boiler you choose.

YES!

All boiler installations include a standard system flush when replacing your boiler.

We may recommend powerflushing the heating system when replacing the boiler, because this is the most effective way to clean the heating system, and produces the best results and our surveyor will be happy to discuss this with you.

A magnetic system filter helps to protect the new boiler and extends the life of the boiler, in some cases you may get a longer warranty on the boiler if you install a magnetic system filter at the same time as you install the boiler. However you can choose whether you want it or not.

No – gas boilers will not be banned from 2025, it is likely however, that new build properties from 2025 will not achieve the 75% – 80% carbon reduction targets they have been given with a gas-fired boiler.

Some gas boilers are now ready for future technology and advancements as they are rolled out including hydrogen ready and hybrid technology that can be combined with renewable heat sources – ask for more information.

We offer a range of flexible payment options including 0% interest free credit and the option to spread the cost of over 10 years.

Yes, Plumbcraft is Gas Safe registered and all our engineers are also registered with Gas Safe and have a minimum of 5 years experience so every boiler we install is registered with the local authority and you will receive a building regulations certificate once the boiler has been commissioned.

Oil Boiler FAQs

This depends on the age and condition of your oil boiler, we can arrange a service of your oil boiler for just £90 + vat which will help determine the condition of the boiler and may well resolve any issue. If not we will be able to give you advice on whether a repair or new boiler is the best option and if you opt for a new boiler we will discount the cost of the boiler service from the cost of the new boiler.

A repair can be expensive and you could easily have more problems with a repaired boiler in the short term – in our experience once parts start to fail on your boiler, it’s not long before more parts are needed – sometimes only a matter of days or weeks!

It may be better to put the repair costs towards a brand new efficient and more reliable boiler which will be covered by warranty too – so if it breaks, the manufacturer will repair it for FREE!

We can provide a brand new boiler with a range of flexible payment options and OFTEC installation.

Yes – We install regular, system and combi oil boilers to suit your property and your needs. We install all makes and models including Worcester Bosch, Grant and Firebird

The cost of a new boiler varies according to several factors, including which make and model you want and which boiler best suits your property – we offer a price match guarantee, so you can be sure that you won’t get a better deal on your new boiler anywhere else!

Simply give us a call to arrange a free no obligation quotation at a time to suit you and our technical surveyor – who is experienced heating engineer (not a salesman) will come to your property and discuss the best options for you!

Up to 7 years manufacturer backed warranty/guarantee is available, although the actual warranty for your boiler will vary according to which boiler you choose.

YES!

All boiler installations include a standard system flush when replacing your boiler.

We may recommend powerflushing the heating system when replacing the boiler, because this is the most effective way to clean the heating system, and produces the best results and our surveyor will be happy to discuss this with you.

A magnetic system filter helps to protect the new boiler and extends the life of the boiler, in some cases you may get a longer warranty on the boiler if you install a magnetic system filter at the same time as you install the boiler. However you can choose whether you want it or not.

We offer a range of flexible payment options including 0% interest free credit and the option to spread the cost of over 10 years.

Yes, Plumbcraft is OFTEC registered and all our engineers are also registered with OFTEC and have a minimum of 5 years experience so every boiler we install is registered with the local authority and you will receive a building regulations certificate once the boiler has been commissioned.

The best boiler for your property depends on several factors. We will discuss the options with you to ensure the best boiler for your property.

Air Source Heat Pump FAQs

Air source heat pumps are suitable for many types of homes and are the most common type of domestic heat pump, with tens of thousands of installations across the UK. However, there are a few things you should consider before deciding whether a heat pump is right for you.

Air source heat pumps work at low temperatures which are much lower than those of conventional heating systems like oil or gas boilers. Before you consider installing a heat pump, you will need to assess the state of the insulation of your home and you may need to improve it. Essentially, the heat loss through the walls, roof and floors needs to be minimised which in turn will mean that, when the property is heated to a lower temperature by a heat pump, there will be no issue.

You’ll need a place outside your home where a unit can be fitted to a wall or placed on the ground. It must have some space around it to allow a good flow of air.
Noise is created by large fans moving air across the heat exchanger. Unless the heat pump is working very hard (ie in cold weather or producing high temperature water), you can expect the noise to be a similar volume to a fridge, if you were standing within a couple of metres. You could easily hold a normal conversation next to it, without raising your voice. As it gets colder outside, this noise will increase while it’s operating, but should still allow you to hold a conversation easily, only raising your voice a little.
Most homes in the UK use radiators or underfloor heating to circulate hot water. Air Source Heat Pumps operate at lower flow temperatures that gas or oil boilers so you may need to change the heating system when you switch to an Air Source Heat Pump If you don’t currently have radiators or underfloor heating, you will have to decide whether you’d like to install them. This is a great opportunity to make sure the system is optimised for a heat pump, resulting in lower running costs.

Usually you will need a hot water cylinder because a standard heat pump doesn’t provide hot water on demand like a combi boiler, so you will need a way of storing hot water for when you need it. The size of hot water cylinder required will depend on the amount of hot water that your household typically uses, but the cylinder can usually be fitted inside any cupboard that measures around 80x80cm.

If you don’t have space for a hot water cylinder, you still have options. Some hybrid systems are designed with the heat pump providing heating and a boiler providing hot water on demand. Instantaneous hot water heaters are also available and can be installed under your kitchen sink to provide a smaller amount of hot water and you could opt for electric showers.

Air source Heat Pumps work best in well insulated properties so you should consider how well your property is insulated

Loft insulation
Loft insulation is an easy one to get started with. Ideally, to get the required u-value of 0.16W/m2k (a technical term and value which plays an important part of the planning phase for a heat pump installation), you need to lay 270mm of wool insulation in the loft. This is something homeowners can do themselves over a weekend at a cost of about £6 per m2 or, alternatively, you could use an outside company that could cost you around £11 to £15 per m2.

Wall insulation
If your home was built after 1935, the chances are it will more than likely have cavity walls and these are relatively simple to insulate. Cavity wall insulation involves the walls being drilled into and the insulation is injected within. This job does need to be carried out by a professional and should cost approximately £10 per m2 of wall. Meanwhile, for properties with solid walls, insulating these can be more of an issue but there are options available. These homes can either be clad with insulation on the outside or have insulation attached inside. Solid wall insulation procedures are more costly and can cost upwards of £15,000.

If you live in a property which was built since the late 1990s, the good news is it will already have more than adequate insulation. Therefore, installing a heat pump becomes an easy decision since these homes will retain more heat and are much better suited to low temperature heating systems. Current building regulations mean that homes built today are incredibly well insulated, allowing a heat pump to be the ideal heat source for such properties and helping the running costs to be significantly cheaper.

Double glazing
Installing double glazed windows is another measure which can help a home become ideally suited for a heat pump. Windows are an outlet for heat to escape a home so improving their insulation can greatly reduce a property’s heat loss. According to the Energy Saving Trust, by installing double glazing, a single-glazed detached home could save over £100 on their energy bills every year. In addition to the potential financial payback, installing double glazing can deliver several other benefits to your home which are well worth considering.

The cost of an air source heat pump varies depending on the size of heat pump, the size of the property, whether it’s a newbuild or an existing property, as well as whether you need to change the way you distribute heat around your property. Typical costs are around £7,000 to £13,000.
The cost of an air source heat pump varies depending on the size of heat pump, the size of the property, whether it’s a newbuild or an existing property, as well as whether you need to change the way you distribute heat around your property. Typical costs are around £7,000 to £13,000.

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Finance Options
We offer flexible finance options to help spread the cost of your central heating installation.
Areas We Cover
We provide services throughout North Yorkshire and the Dales.

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